COOL-SPACE WARRANTY POLICY
COOL-SPACE is a division of Hale Industries, Inc.
COOL-SPACE manufactures high quality coolers which are backed by an industry leading warranty: …Hale Industries, Inc. extends a limited 3 year warranty to the original buyer and warrants that the FLURRY, GLACIER, AVALANCHE AND BLIZZARD series product shall be free from original defects in workmanship and material… Hale Industries, Inc. shall replace or at its option repair, free of charge any product it determines to be defective… (Please see your full product warranty for additional information)
COOL-SPACE coolers work using evaporative technology and require a well ventilated area to work properly. The amount of cooling is dependent on the air temperature and humidity – and therefore the location and climate directly impacts the effectiveness of all evaporative coolers.
Any product which operates normally to factory specifications is not returnable under warranty. Any changes to the original equipment not approved by the manufacturer will void the warranty. Improper handling, lack of product maintenance, improper storage, general abuse, and normal wear from product usage are non-warranty matters. (See COOL-SPACE manual and standard return policy)
Defects in Materials or Workmanship
Our goal is to detect flaws and prevent any performance concerns during our production processes. If there are defects which go undetected during the quality control processes, it is likely that these concerns will manifest very early in the product life cycle. Since material defects or flawed workmanship prohibit any extended normal function, it is our experience that almost all warranty faults are found in product which appear to be new – or barely used. Should you experience an issue that you feel may be caused by a defect in material or workmanship, please contact our service department for troubleshooting. firstname.lastname@example.org or 800-557-5716. Please have the model #, serial # and proof of purchase ready at the time of warranty claim. Photos may also be requested to support and validate warranty claims.
Warranty Defects in Material
If the COOL-SPACE Service Team designates any item as defective under warranty and an exchange item is necessary, your receipt of the replacement part will constitute your agreement to return the original item within 15 days. If COOL-SPACE does not receive the original part, you will be responsible for payment of the invoiced retail amount of the replacement item. We reserve all rights under law to collect payment for items not returned as specified. All returns must be accompanied by an RMA number for refund processing.
Returned Merchandise Authorization (RMA)
At the time of an approved warranty claim, an RMA number will be issued. All returns must be accompanied by an RMA number for refund processing. Please indicate the RMA number clearly on your paperwork and packaging. Items received without a valid authorization number will be considered abandoned and no refund will be extended.